Shipping policy
Shipping Policy
Thank you for shopping with The Cozy Collective! Here's everything you need to know about how we ship your order.
Order Processing
All orders are reviewed and confirmed within 24 hours of being placed. Once confirmed, orders are typically dispatched within 1–2 business days.
Shipping Methods & Delivery Times
We ship internationally via trusted carriers including DHL, FedEx, UPS, and EMS. Estimated delivery times after dispatch:
- DHL / FedEx / UPS: 7–12 business days
- EMS: 10–15 business days
Delivery times may vary depending on your location and customs processing.
Shipping Costs
Shipping costs are calculated based on the weight of your order and your destination. You'll see your exact shipping cost at checkout. The good news — the more you order, the more cost-effective your shipping becomes!
Out-of-Stock Items
On rare occasions, an item may be out of stock after your order is placed. If this happens, we'll notify you by email within 1–3 business days. Stock is typically replenished within 3–15 days. You'll have the option to wait, exchange for another item, or cancel your order.
Important Notes
- All shipments originate from our supplier warehouse. Some orders may ship from overseas.
- We are not responsible for delays caused by customs or carrier disruptions.
- If you have questions about your shipment, please contact us at thecozycollective.shopco@gmail.com