Refund policy
Returns & Refunds Policy
At The Cozy Collective, we take pride in the quality of every order. Each item is carefully inspected and packaged before it's shipped to you.
Cancellations
Orders can be cancelled before they are shipped. To request a cancellation, please contact us as soon as possible with your reason. We'll process your request within 24 hours. Once an order has shipped, it cannot be cancelled.
Returns — Defective or Incorrect Items
If you received a defective item, we sincerely apologize and will make it right. Here's what to do:
- Contact us within 3 days of delivery
- Email us a photo of the defective item so we can review it
- Once approved, we will issue a full refund
If we are unable to verify the defect from photos, the item may need to be returned in its original condition to qualify for a refund or exchange. In this case, the buyer is responsible for return shipping costs. As a gesture of goodwill, we'll offer a discount on your next order.
Returns — Change of Mind
If you'd like to return an item because it's not the right fit or you've changed your mind, you're welcome to do so. The return shipping cost is the buyer's responsibility. Once we receive and inspect the item, we'll process your refund.
Please note: All returns are shipped to our warehouse in China, regardless of where your order was fulfilled from.
Refunds
Refunds are processed within 2 business days after a cancellation is confirmed or a return is received and inspected.
- PayPal payments: refunded within 2 business days
- Credit card or bank transfer: please allow 3–15 business days for your bank to process the refund
We appreciate your patience and understanding!