At The Cozy Collective, we take pride in the quality of every product we send out. Each order is carefully inspected and packaged before shipment to ensure it reaches you in perfect condition.
Cancellations
Orders may be cancelled before shipment only. To request a cancellation, please contact us with your reason, and our team will process it within 2 business days. Once an order has shipped, it can no longer be cancelled.
Returns
Defective Items
If you receive a defective item, please notify us within 3 days of delivery. To begin the process, email us with clear photos of the defect so our team can review and verify the issue. Once approved, we will issue a full refund or exchange at no cost to you.
If the defect cannot be confirmed remotely, the item may need to be returned in its original condition. In this case, return shipping costs are the buyer's responsibility. As a gesture of goodwill, we'll offer a discount on your next order.
Non-Defective Returns
If you'd like to return an item for any other reason (e.g., change of mind), you're welcome to do so. The item must be in its original, unused condition, and return shipping costs are the buyer's responsibility. A refund will be issued once we receive and inspect the item.
Please note: All returns are shipped to our warehouse in China, regardless of where your order was fulfilled from.
Refunds
Refunds are processed within 2 business days of receiving your returned item or confirming your cancellation. Please allow additional time depending on your payment method:
- PayPal: 2 business days
- Credit card or bank transfer: 3–15 business days (international processing times may vary)
We appreciate your patience and understanding!